For independent UK estate agents

Every viewing followed up before you've left the drive.

Talk for 30 seconds after a viewing. Viewback drafts the buyer's follow-up email on the spot, and on Friday turns the whole week into an update your vendor will actually read.

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After the viewing

Follow-up ready for Chloe & MarcusDrafted from a 24-second note

14 Elm Grove

Bristol BS6 · £425,000

Viewing 3

Recording0:00

Writing your follow-up Picking out what they liked, what worried them, and the next step

To: Chloe & Marcus

Thanks for viewing 14 Elm Grove

Hi Chloe and Marcus, thank you for coming round today. It was great to hear how much you liked the light in the living room and the garden office.

I know the galley kitchen gave you pause. I'll find out whether the vendors have looked into knocking through.

Thursday after 5 works for a second look with Chloe's dad. Shall I pencil in 5:30?

Hot leadPrice: offered 410Chain-free

Copy emailEdit

The problem

After every viewing, three people are waiting on you.

You've got four more viewings today, two valuations and a phone that won't stop. The follow-ups slip to tonight, then to tomorrow. That's where buyers cool off and vendors start ringing round other agents.

The buyer

Wants to hear back today.

They've just seen five houses. The agent who replies first, and remembers what they said, is the one they call with an offer.

"Did you find out about the boiler?"

The vendor

Wants to know what people said.

Silence feels like nothing is happening. A clear weekly update is the difference between a patient vendor and one who switches agent.

"We haven't heard anything since Tuesday."

You

Are already at the next one.

Typing up notes in the car, then rewriting them into emails at 9pm, is unpaid admin. It's also the part nobody remembers to do on a busy Saturday.

"I'll write it up tonight."

How it works

Speak once. Two emails get written.

No forms, no CRM to learn. You talk the way you'd talk to a colleague, and Viewback does the writing.

01 · ON THE DOORSTEP

Walk out and start talking.

Say who you showed round, what they loved, what put them off, and what they want next. Tap Dictate and talk for thirty seconds, in your own words.

A row of stone cottages in a Cotswold village

02 · BEFORE YOU START THE CAR

The buyer follow-up is drafted.

A warm, specific email that picks up exactly what they said, answers their worries and books the next step. Read it, tweak a word if you like, copy, send.

A bright living room with a sofa and plants

03 · EVERY FRIDAY

The vendor update writes itself.

Every note for the property becomes one honest update: how many viewings, what buyers liked, what held them back, the feedback on price, and your recommendation.

Voice note · 0:24

"Chloe and Marcus, cash buyers, no chain…"

"Loved the light and the garden office. Not keen on the galley kitchen. Thinks it's punchy at 425."

Buyer follow-up · drafted

Thanks for viewing 14 Elm Grove

It was great to hear how much you liked the light in the living room. I'll find out whether the vendors have looked into opening up the kitchen…

Vendor update · Friday

Your weekly update on 14 Elm Grove

Three viewings this week, and one couple is clearly keen: they're coming back on Saturday. What buyers liked, what held them back, and my recommendation on price…

A real example

From a rambling note to an email you'd be proud to send.

This is the kind of thing agents say walking back to the car, and what comes out the other side.

What you said

Just showed it to Chloe and Marcus, they're cash buyers, sold their place in Clifton already so no chain. Really liked the light in the living room and the garden office. Not keen on the galley kitchen, Marcus said they'd want to knock through. Think it's a bit punchy at 425, mentioned 410. Want to bring her dad round Thursday after 5.

To the buyers, today

Thanks for viewing 14 Elm Grove

Hi Chloe and Marcus, thank you for coming round today. I'm glad the light in the living room and the garden office stood out.

On the kitchen, I'll ask the vendors whether they've had any thoughts on knocking through. Thursday after 5 is fine for a second viewing with your dad. Shall I put you down for 5:30?

To the vendor, on Friday

Your weekly update on 14 Elm Grove

Three viewings this week. A chain-free couple is coming back on Thursday. Buyers liked the light and the garden office; the galley kitchen came up. One buyer felt £425,000 was a little high and mentioned £410,000. My recommendation: hold the price until after Thursday.

Who it helps

Better for everyone in the sale.

Faster, warmer follow-up isn't just less admin for you. It's a better experience for the people trusting you with the biggest purchase of their lives.

A house key on a ring beside a small model house

Agents

Your evenings back.

No more writing up notes at the kitchen table. The admin is finished by the time the viewing is, so you can book the next valuation instead of typing.

A green front door on a brick house with climbing roses

Buyers

An answer the same day.

Buyers hear back while the house is still fresh in their mind, with their questions actually answered. They feel looked after, and they come back to you.

A row of white Victorian terraced houses in London

Vendors

No more chasing.

Every Friday they get an honest picture of how their home is doing: what people loved, what put them off, and what you recommend. Fewer anxious calls, more trust.

Terraces, cottages, flats, family homes

Pricing

Pays for itself in a morning.

Every plan writes your buyer follow-ups and your Friday vendor updates. You only count viewing notes: one note is one viewing you talk about, and vendor updates are always free.

Free trial

See it work on your own viewings before you pay anything.

£0for 3 days

5 viewing notes

A buyer follow-up drafted from every note
Vendor updates for your properties
Buyer interest flagged hot, warm or cold
No card needed

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The things agents ask first.

Does it send emails for me?

No. Every draft is yours to read, edit and send from your own email, so nothing goes to a buyer or vendor without you seeing it first.

Do I need to change my CRM?

No. Viewback sits alongside whatever you already use. You copy the finished email into your inbox or CRM the same way you would anything else.

What if I'm not good at dictating?

You don't need to be. Ramble, repeat yourself, use shorthand like "425" or "no chain". It's built to turn the way agents actually talk into a tidy, professional email.

Who can see my notes?

Only you. Each agent signs in with their own email, and your properties and notes are locked to your account.

How do I sign in?

Enter your work email and we send you a sign-in link. No password to remember. Open the link on the phone you'll use at viewings.

What counts as a viewing note?

One viewing you talk about. Each note gets its buyer follow-up drafted. Friday vendor updates are built from notes you've already made, so they never count towards your limit.

What happens when my trial ends?

Pick Agent or Pro to carry on. Your properties and notes stay saved either way, and nothing is charged without you choosing a plan.

Can I try it before signing up?

Yes. Open the app and choose the demo: it loads an example property with logged viewings, so you can see a real follow-up and vendor update in under a minute.

Your next viewing could be followed up in 30 seconds.

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